Frequently Asked Questions
Q) How does Cash My Gold determine the value of my items?
A) Cash My Gold pays for the underlying value of your gold based on smelting it. The valuation is based on the pure gold or precious metal content of the item. This will mean in certain circumstances the valuation may be different from what others would value the items at.
Q) How does the cash for gold offer from CashMyGold differ from high street prices
A) When you buy jewellery from a retailer, you pay for the gold, the workmanship and profits for wholesalers
and retailers. All these factors are used to make up the retail price. Typically retail jewellers
will mark up prices by a minimum of at least 2.5 times the actual value of the gold content. In
certain circumstances they may mark up the price of an item by ten times or more of the actual
value of the gold. Jewellers may offer more for your gold, but this is normally only if you buy
other goods from them i.e. Trade in. They will make significantly more profit on the sale of the
new jewellery to you due to their mark up on these items.
Insurance valuations of your jewellery is not primarily based on the gold content. Insurers valuations are
based on the cost of replacing your jewellery with an equivalent piece of jewellery.
Q) Does selling my jewellery to CashMyGold.co.uk incur any fees or costs?
A) No, it does not. Posting your items to us is completely free of charge as your Gold Bag is insured and has already had the postage paid. The Gold-Return Guarantee involves no added costs.
Q) If there’s no hallmark carried by my gold, what happens?
A) We will immediately examine the weight and each carat of your gold after receipt, and give you an offer straight away.
Q) What if my jewellery is made up of a mixture of carats?
A) Each precious metal and carat in your jewellery will be individually priced in relation to its value.
Q) Can I send broken jewellery to CashMyGold.co.uk?
A) Yes. Jewellery is valued on the weight and carat, regardless of whether it is in good order.
Q) How can I send my jewellery to CashMyGold.co.uk?
A) Firstly, request your free gold bag by filling out the basic form on the right of the page. Once you have received the bag, insert your jewellery, secure the bag and take it to the post office. Upon receipt of your cash for gold bag, we will contact you with our offer.
Q) Is my Gold Bag insured?
A) Yes, up to the value of £500.
Q) Should I contain my jewellery in its box?
A) No, simply place the jewellery loose in the secure Gold Bag. Cash My Gold are unable to return any jewellery boxes that are sent.
Q) Which method of payment will I received for my gold?
A) By cheque sent to you first class in the post.
Q) Can you be reached by email?
A) Yes, please email customersupport@cashmygold.co.uk
Q) Can you be reached by phone?
A) Yes, our number is 0800 466 1010. Lines are open from:
Monday to Friday 9am - 5pm
excluding bank holidays and public holidays.